Shipping & returns

How long we take to make it

Orders are normally printed, checked and dispatched within 3 working days. Production is the time we need to print and pack your order. It does not include the time the courier takes. Large or complex personalised orders, such as a full club kit, can take a little longer. If anything is going to be significantly late, we will email you.

Delivery

We currently sell and deliver to customers in the United Kingdom only. We do not offer international shipping or export outside the UK at this time. Once your order has been dispatched, standard delivery usually takes 2-4 working days. Delivery estimates are estimates, not guaranteed dates, unless we have agreed a specific date with you in writing.

Delivery cost

Shipping is calculated at checkout from your address and shown in full before you pay. It is never baked into the item price.

Getting your address right

Please check your delivery address before you place the order. If you spot a mistake, email office@inkmade.co.uk with your order number straight away. We will do what we can, but once a parcel has been collected by the courier we cannot change where it goes.

If your parcel arrives damaged

Photograph the outer packaging, the shipping label and the item itself, then email the photos and your order number to office@inkmade.co.uk. Photos of the packaging are what let us claim against the courier, so please take them before you throw anything away.

Changing your mind: stock items

For stock items that have not been personalised, you have 14 days from the day you receive them to tell us you want to cancel, and a further 14 days to send them back. Items should be unworn, unwashed and in a condition we can resell.

• Email office@inkmade.co.uk with your order number to start a return.
• Unless the item is faulty, you pay the cost of posting it back to us.
• Package it securely and keep your proof of postage.
• Please do not post anything back before contacting us.

Changing your mind: personalised items

Anything made to your specification is exempt from the 14 day change-of-mind right, because we cannot resell it to anyone else. That covers items printed with your name, your photograph, your own message, your artwork, or your club crest and club name.

This does not affect your rights if a personalised item turns up faulty, is not as described, or if we printed it wrong.

Faulty, damaged or wrong items

If an item arrives faulty, damaged, not as described, or simply is not what you ordered, email office@inkmade.co.uk within 30 days with your order number, a description of the problem and a clear photo. We will repair it, replace it or refund it. Personalised items are covered by this exactly like stock items.

When the mistake is in what you sent us

We print what you submit. If the spelling, the date, the name, the artwork or the size you chose was wrong in your order, or the photo you uploaded was too low-resolution to print well, we cannot usually refund or replace it. Please read your personalisation back to yourself before you pay. If we think a file will not print well, we will tell you before we print it.

Refunds

Refunds go back to the card or account you paid with, within 14 days of us receiving the goods back or of you giving us proof that you have sent them. Where you are due a refund on delivery, we refund our cheapest standard delivery option. If you chose a faster paid option, the extra is not refundable.

Exchanges

For a stock item in the wrong size or colour, email office@inkmade.co.uk and we will sort an exchange. Personalised items cannot be exchanged because you changed your mind, unless we agree otherwise. Your rights over faulty items are not affected.

Talk to us

Email office@inkmade.co.uk and include your order number. Returns address: 65 Ombersley Close, Redditch, England, B98 7UT.